Customer Care
Shipping & Delivery
We offer free shipping on all orders over $500. Orders are processed within 1-2 business days. Delivery times vary by location but typically range from 3-5 business days for domestic orders.
Returns & Exchanges
We want you to love your purchase. If you are not completely satisfied, you may return the item within 30 days of receipt for a full refund or exchange. Items must be unworn and in original condition.
Jewellery Care
To maintain the shine of your Aura jewellery, avoid contact with perfumes and lotions. Clean with a soft cloth and store in the provided pouch when not in use.
Warranty
All Aura jewellery comes with a 1-year warranty covering manufacturing defects. This does not cover wear and tear or accidental damage.